Arrival-to-Departure Support Services

International Support Centre
Comprehensive Arrival-to-Departure Support Services to International Researchers and Students

1) Arrival Support (For those arriving in Japan)
1. Application of Certificate of Eligibility (CoE)
2. Sharing of pre-arrival information
3. Arrangements related to flights, accommodations, domestic transportation
4. Meet-and-greet support at Narita/Haneda airport (including assistance with transportation arrangement)
5. Meet-and-greet support at Sendai airport/station.
6. Bureaucratic matters (residence registration at the ward office, etc.)
7. Opening bank accounts
8. Mobile phone/internet contracts
9. Reservation of on-campus accommodation (researchers only) and assistance in securing off-campus residences (private apartments, etc.)
10. Arrangements and assistance for commencing the use of utilities such as electricity, gas, water, etc.
11. Purchase of essential daily life items
12. Accompanying researchers for the onboarding health check-up
13. Providing assistance with procedures required for accompanying family members(enrollment to nursery, school, etc.)

2) During-Stay Support (For those currently residing in Japan)
1. Assistance with procedures related to change of status of residence / extension of period of stay (limited to international researchers)
2. Sharing of information regarding Japanese language courses
3. Various consultations
4. Assistance in securing off-campus residences (private apartments, etc.)

3) Departure Support (For those preparing to leave Japan)
1. Arrangements related to flights, accommodations, and domestic transportation
2. Bureaucratic matters (submission of leaving residence notification, etc.)
3. Closing bank accounts
4. Termination of mobile phone/internet contracts
5. Tenancy termination and moving-out process (both private apartments and on-campus housing)
6. Termination of the use of utilities such as electricity, gas, water, etc.
7. Assistance with procedures required for accompanying family members (withdrawal from nursery, school, etc.)
8. Pre-departure workshop (international students only)
9. Pre-departure information sharing

To apply for our support services, you can directly submit your application from the online form on our website.
Applications are accepted from international students/researchers themselves, their host lab, host professor, or host department.
It’s important to note that for “During-stay Support,” international students can request for the support through the International Student Helpdesk, while international researchers may use either email or the contact form on our website to contact us.
Please find our support application page as follows:  (JP) / (EN)

If you have any questions or concerns, such as not knowing what kind of support to request or wanting to understand the specific details and flow of support, please feel free to contact us through the link (EN/JP)

We share useful information for international students and researchers on our social media pages, including updates on support services, practical tips for life in Sendai, and event announcements. You can find our social media accounts below.
Facebook  /  Instagram  /  YouTube

＜Contact＞
•Student Support Section：
supportoffice*grp.tohoku.ac.jp ( change * to @, and send it )
•Researcher Support Section：
supportoffice-r*grp.tohoku.ac.jp ( change * to @, and send it )